Privacy policy

This Privacy Policy applies to the SVS Labs website and governs the collection and use of information through it. By using the website, you consent to the data practices described in this policy. References to “SVS Labs”, “we”, “us” and “our” mean SVS Labs together with its affiliates.

In order to provide you with the products, services and information you request, SVS Labs may collect personally identifiable information that you voluntarily provide, such as:

• First and last name
• Mailing address
• Email address
• Phone number
• Job title and organisation

We do not collect personal information about you unless you voluntarily provide it. You may choose to provide information when you (a) submit an inquiry, (b) request a quote, brochure or product specification, (c) sign up to receive communications, or (d) send us an email message. We use the information you provide solely to communicate with you about the products or services you have requested and matters reasonably related to that communication.

SVS Labs collects and uses your personal information to operate and deliver the products, services and responses you have requested. We may also use your personal information to inform you of other products or services available from SVS Labs and its affiliates that we believe may be of interest to you.

SVS Labs does not sell, rent or lease its customer lists to third parties.

We may share data with trusted partners that help us deliver our services — for example, providers that help with statistical analysis, sending email or postal mail, customer support, freight forwarding or arranging deliveries. All such third parties are prohibited from using your personal information except to provide these services to SVS Labs, and they are required to maintain the confidentiality of your information.

SVS Labs may disclose your personal information, without notice, where required to do so by law, or in the good-faith belief that such action is necessary to (a) comply with the law or with legal process; (b) protect and defend the rights or property of SVS Labs; or (c) act under exigent circumstances to protect the personal safety of users of the website or the public.

SVS Labs may keep track of the pages users visit on the website in order to understand which sections and resources are most useful. This data is used to improve the content we publish and to provide better recommendations to visitors whose interests indicate that they may benefit from a particular subject area.

Information about your computer hardware and software may be automatically collected by SVS Labs. This information can include your IP address, browser type, operating system, domain name, access times and referring website addresses. It is used for the operation of the website, to maintain its quality, and to provide general statistics regarding use.

The SVS Labs website may use cookies to help personalise your online experience. A cookie is a small text file that is placed on your device by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer; they are uniquely assigned to you and can only be read by a web server in the domain that issued them. If the same cookie is encountered later, the website can recall the information you previously provided so you can use customised features more easily.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them. If you choose to decline cookies, you may not be able to fully experience the interactive features of the website.

SVS Labs takes reasonable measures to secure personal information from unauthorised access, use, alteration or disclosure. When sensitive information is transmitted across the Internet, it is protected through the use of encryption, such as the Transport Layer Security (TLS) protocol.

We strive to take appropriate security measures to protect against unauthorised access to or alteration of your personal information. However, no transmission over the Internet or any wireless network can be guaranteed to be 100% secure. You acknowledge that (a) there are security and privacy limitations inherent to the Internet which are beyond our control, and (b) the security, integrity and privacy of any information exchanged between you and us through this website cannot be guaranteed absolutely.

Subject to certain exceptions, on receipt of a verifiable request from you we will provide reasonable access to the personal information we hold about you, correct inaccuracies, or delete your personal information from our records. We will also direct any service providers acting on our behalf to delete your personal information from their records where applicable.

We may not be able to comply with a request to delete information where it is necessary to:

• Complete the transaction for which the personal information was collected, fulfil the terms of a written warranty or product recall, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Engage in public or peer-reviewed scientific, historical or statistical research in the public interest, where deletion would seriously impair the achievement of that research;
• Comply with an existing legal obligation; or
• Otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.

SVS Labs does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, please ask your parent or guardian for permission before using this website.

From time to time, SVS Labs may contact you by email to send announcements, product updates, alerts, confirmations, surveys or other communications related to your inquiry or our products. If you would like to stop receiving promotional emails from SVS Labs, you may opt out by following the unsubscribe instructions included in the email.

SVS Labs reserves the right to update this Privacy Policy from time to time. We will notify you of significant changes by placing a prominent notice on this page and, where appropriate, by sending notice to the email address you have provided. Your continued use of the website following any such modification will constitute your acknowledgement of the modified policy and your agreement to be bound by it.